Dietetics @ Work

Wednesday, November 19, 2008

français | English

"I am delighted with this result of working in partnership with our colleagues at Dietitians of Canada and we pleased to offer another valuable service to members of DAA and NZDA. I encourage you to make good use of it."

Julie Hulcombe APD, DAA President

Frequently Asked Questions (FAQ)

Technical FAQ
DRI Course FAQ

What kind of computer do I need to take the DRI course?

The full techical requirements are listed here. In general, you need a computer (Mac or Windows compatible) with:
- Internet access.
- A sound card. (Optional but recommended - text transcripts of audio files are provided)
- An up-to-date Web browser (Internet Explorer 4 or Netscape 4 and above).
- Macromedia Flash Plug-In 4 or above.
- Adobe Acrobat Reader
I can't hear any of the audio clips. Why not?

If you can't hear the audio clips please check the following:
- Your computer speakers are plugged into the soundcard and a power source and switched on.
- Your speaker volume is turned up.
- The computer's volume is turned up.
- You must have the Flash 4 plug-in or higher. If you are not certain whether your computer has this plug-in installed, you can test your computer at Macromedia's site.
How do I download and install the Flash Player Plugin?
To download and install the flash plugin, follow these steps:
- Go to the downloads section on Macromedia's website. You can go there now by clicking here.
- Click the "install now" button.
- Follow the on-screen instructions provided by Macromedia.
- You may be prompted to restart your computer. If so, save any work in open applications and restart your computer.
How do I download and install Acrobat Reader?

To download and install Acrobat Reader, follow these steps:
- Go to the downloads section on Adobe's website. You can go there now by clicking here.
- Chose your desired language, the appropriate platform, and a download location that is near to you.
- Enter your required contact information.
- Press the download button to begin the download.
- Save the file to a location you can remember. The download may take a while depending on the speed of your internet connection.
- Once download is complete the installation process should begin automatically. Follow the instructions provided during the installation. If your installation does not begin automatically, double click the file downloaded to the location specified in the previous step.
- Upon completion of the installation process, you may be prompted to restart your computer. If so, save any work in open applications and restart your computer.
Forgot Password:
If you have forgotten your password Click Here to send us your email address.

What are the Nutrient Reference Values (NRVs)?
Nutrient Reference Values are a new system of nutrient requirement for Australia and New Zealand. The NRVs represent a new way of thinking about nutrient recommendations. As such it is critical for dietitians in Australia and New Zealand to be familiar with them, their derivation and interpretation. They are appearing in nutrition messages for the public, nutrient databases, practice standards, and the scientific literature. Very soon, application of NRVs will be a needed competency, regardless of your area of practice.

This course reflects the North American system of nutrition standards – the Dietary Reference Intakes (DRIs). Is the information presented applicable to the new system in Australia and New Zealand?
The DRIs are established by the American National Academy of Sciences, which is a private, non-profit society of distinguished scholars with a mandate to advise the US government on scientific and technical matters. The Government of Canada and Canadian scientists have participated in the development of the DRIs, and although the reports and reference values are published by the American National Academy of Sciences, Health Canada supports the process and uses the new values in its programs and policies. In Australia and New Zealand, the equivalent set of recommendations are called the Nutrient Reference Values (NRVs).

The two sets of recommendations have much in common but there were some differences in approach and outcomes. Additional information has been added to each lesson to reflect the development of nutrient standards for Australia and New Zealand, and major variations in terminology, processes and outcomes between the NRVs and DRIs.

What are the requirements to pass the lesson?
The passing requirement is 80%. You can take the final lesson self-assessment, a maximum of three times to achieve this score. Once you achieve a passing grade you will be able to print out the Continuing Education Certificate.

How long will it take to complete a lesson?
How much time you spend on each lesson in the course varies since some lessons provide more content than others. The first two lessons will take approximately 2-4 hours each while other lessons will take longer. However, you can take as much time as you need, and you can break up your learning into several smaller sessions, taking breaks after the pop quiz questions. You can always review the course material in order to prepare for the self-assessment.

Does the DRI course qualify for professional development required by regulatory bodies?
When you successfully complete the self -assessment, you will be able to print out a certificate that you can use toward your CPD program.

How do I view & print my Lesson Certificate?
Beside the "Course Tests - View Results Of" on your personal home page there is a link to "Print Certificate". Note that you need to have Adobe Acrobat Reader installed on your computer to view and print the Lesson certificate, the link to download it is at the top of this page.

How long do I have access to a lesson once I pay for it?
Access to the course material will be provided for at least two years in accordance with the licensing agreement.
What happens if I Time Out?
Each individual page on the DRI site has a 'time out' setting of 20 minutes. This means that the user has a 20 minute maximum to view any page within the Dietetics @ Work web site, before their connection is closed by the server. If this happens, your login will be automatically reestablished, as long as your computer's IP Address has not changed. However, if you moved to a different computer or your 'Dial up' connection was closed or reset by your Internet Service Provider you will be required to log in again.
What is the Logout Requirement?
If you exit the course by closing your browser window without using the 'Logout' feature you may not be able to re-access the course until the 20 minute time out period has expired. Please use the Logout button when leaving the course pages.
How do I Print Course Pages?
To print sections of this course, the best results will be obtained by selecting the "Print this Section" at the bottom of the page and then using the browser print command in the new window. If you use your main browser window's print button the left navigation will be included and contents of the page may be cut off or formatted incorrectly.
If you wish to print the slides associated with each section, you will have to open and print these one at a time. The Glossary should also be printed separately.
E-Learning Courses / Programs - Refund Policy
This policy serves to articulate the process by which a refund will be granted to purchasers of Dietetics @ Work e-learning courses/programs.

Our Committment: Upon receipt of a written request (including e-mail), Dietitians of Canada will refund to the purchaser the full amount paid for an e-learning course or program, providing that the refund request is received within 10 days of purchase and the final test for any given lesson of the course or program has not been taken. MarketLink will authorize each refund request based on the specified eligibility criteria. This policy applies to both individual lesson and multiple lesson package purchases.