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Frequently Asked Questions (FAQ)
Technical FAQ
- What kind of computer do I need to take the course?
The full technical requirements are listed here. In general, you need a computer (Mac or Windows compatible) with:
- Internet access.
- A sound card. (Optional but recommended - text transcripts of audio files are provided)
- An up-to-date Web browser (Internet Explorer 4 or Netscape 4 and above).
- Macromedia Flash Plug-In 4 or above.
- Adobe Acrobat Reader
- I can't hear any of the audio clips. Why not?
If you can't hear the audio clips please check the following:
- Your computer speakers are plugged into the soundcard and a power source and switched on.
- Your speaker volume is turned up.
- The computer's volume is turned up.
- You must have the Flash 4 plug-in or higher. If you are not certain whether your computer has this plug-in installed, you can test your computer at Macromedia's site.
- How do I download and install the Flash Player Plugin?
To download and install the flash plugin, follow these steps:
- Go to the downloads section on Macromedia's website. You can go there now by clicking here.
- Click the "install now" button.
- Follow the on-screen instructions provided by Macromedia.
- You may be prompted to restart your computer.
If so, save any work in open applications and restart your computer.
- How do I download and install Acrobat Reader?
To download and install Acrobat Reader, follow these steps:
- Go to the downloads section on Adobe's website. You can go there now by clicking here.
- Chose your desired language, the appropriate platform, and a download location that is near to you.
- Enter your required contact information.
- Press the download button to begin the download.
- Save the file to a location you can remember. The download may take a while depending on the speed of your internet connection.
- Once download is complete the installation process should begin automatically. Follow the instructions provided during the installation. If your installation does not begin automatically, double click the file downloaded to the location specified in the previous step.
- Upon completion of the installation process,
you may be prompted to restart your computer. If so, save any work in
open applications and restart your computer.
- What do I do if the pop-up windows for the online payment or course(s) do not appear?
Pop-up windows must be enabled for the online payment process to work and for you to see the course slides and other interactive features. If you are using a pop-up window blocker you must either disable it completely or set it to allow pop-ups from these 2 web sites; www.dietitians.ca and
www.dieteticsatwork.com .
- Forgot Password:
If you have forgotten your password Click Here to send us your email address.
- Why is the course window so small? Can I make it bigger?
The size of the course will depend on your computer screen's resolution and your monitor size. Those with larger screens or resolutions above 800 x 600 will notice that the course does not fill the entire screen.
The current size was chosen to ensure that users with smaller screens or resolutions of 800 x 600 can view the course correctly. Unfortunately, the course window can not be expanded.
- Can I make the illustrations and images larger?
Most of the images in the course can be enlarged by clicking on them.
General Course FAQ (applies to all courses)
- How long will it take to complete a lesson?
How much time you spend on each lesson varies although the average time requirement is about 6-7 hours. However, you can take as much time as you need, and you can break up your learning into several smaller sessions, taking breaks after the pop quiz questions. You can always review the course material in order to prepare for the self-assessment.
- What are the requirements to pass the lesson?
The passing requirement is 80%. You can take the final lesson self-assessment, a maximum of three times to achieve this score. Once you achieve a passing grade you will be able to print out the Continuing Education Certificate.
- How long do I have access to a lesson once I pay for it?
Access to the course material will be provided for at least two years in accordance with the licensing agreement.
- What happens if I Time Out?
Each individual page has a 'time out' setting of 20 minutes. This means that the user has a 20 minute maximum to view any page within the Dietetics @ Work web site, before their connection is closed by the server. If this happens, your login will be automatically reestablished, as long as your computer's IP Address has not changed. However, if you moved to a different computer or your 'Dial up' connection was closed or reset by your Internet Service Provider you will be required to log in again.
- What is the Logout Requirement?
If you exit the course by closing your browser window without using the 'Logout' feature you may not be able to re-access the course until the 20 minute time out period has expired. Please use the Logout button when leaving the course pages.
- How do I Print Course Pages?
To print sections of this course, the best results will be obtained by selecting the "Print this page" at the bottom of the page and then using the browser print command in the new window. If you use your main browser window's print button the left navigation will be included and contents of the page may be cut off or formatted incorrectly.
If you wish to print the slides associated with each section, you will have to open and print these one at a time. The Glossary should also be printed separately.
- How do I view & print my Continuing Education Certificate?
Beside the "Course Tests - View Results Of" on your personal home page there is a link to "Print Certificate". An HTML version of the certificate will pop-up in a new window, which you can then print.
- Where do I go to access a certificate for a course I completed?
To find and print a certificate for a course you have completed, login to Dietetics@Work and click on the "[+]" next to "Course Tests," Then click on "Print Certificate".
- E-Learning Courses / Programs - Refund Policy
See the E-Learning Courses/Programs - Refund Policy on the License Agreement.
- I require a receipt for reimbursement for the course fees. Will you send me a receipt?
We do not send receipts by mail. You can print off your own receipts for any course or product you have registered for by logging into D@W can then clicking on the "[+]" next to "receipts" at the bottom of the screen.
- How do I know when my access to a course or product will expire?
To find the expiry date of your access to a course or product, login to Dietetics@Work and click on the "[+]" next to "Courses you've registered for." The expiry date for each will be listed there.
Dietary Reference Intake Course FAQ
- Are the Recommended
Nutrient Intakes being replaced by the Dietary Reference
Intakes?
Answer: Yes. The DRI reports establish
reference values for nutrients to replace previously
published Recommended Nutrient Intakes (RNIs) for Canada and
Recommended Dietary Allowances (RDAs) for the United States.
The DRIs are established by the National Academy of
Sciences, which is a private, non-profit society of
distinguished scholars with a mandate to advise the US
government on scientific and technical matters. The
Government of Canada and Canadian scientists have
participated in the development of the DRIs, and although
the reports and reference values are published by the
National Academy of Sciences, Health Canada supports the
process and will be using the new values in its programs and
policies.
- Do each of the 8 lessons in the DRI course qualify for continuing professional development?
Yes. When you complete the self -assessment successfully, you will be able to print out a certificate that you can present to your accrediting body. How you claim or register your continuing education credits will depend on the requirements of the accrediting body. At the end of each course you will receive a certificate indicating that you have passed the course. You can save or print off and/or mail or email the certificate to the appropriate approval authority.
Dietary Supplements Course FAQ
- Do each of the three lessons in the Dietary Supplements course qualify for continuing professional development?
Yes. When you complete the self -assessment successfully, you will be able to print out a certificate that you can present to your accrediting body. How you claim or register your continuing education credits will depend on the requirements of the accrediting body. At the end of each course you will receive a certificate indicating that you have passed the course. You can save or print off and/or mail or email the certificate to the appropriate approval authority.
In addition, the Dietary Supplements Course, Lesson 1 by Dr. Theresa Glanville, PhD, PDt., has been approved through the American Commission of Dietetic Registration (CDR) for CPE Level 3 and 7 CEU units/hours. Please submit the lesson certificate with a subsequent approval form found at www.cdrnet.org/PDFs/RC-1.pdf, your name, and your ADA member number to CDR. If you are participating in the Portfolio process, please apply appropriate Learning Need Codes and keep this document for your records.
If you are recording hours to maintain registration with CDR, please submit this certificate with a subsequent approval form found at www.cdrnet.org/PDFs/RC-1.pdf, your name, and your ADA member number to CDR. If you are participating in the Portfolio process, please apply appropriate Learning Need Codes and keep this document for your records.
Dysphagia Management Course FAQ
- Does the Dysphagia Management course qualify for continuing professional development?
Yes. When you complete the self-assessment successfully, you will be able to print out a certificate that you can present to your accrediting body. How you claim or register your continuing education credits will depend on the requirements of the accrediting body. At the end of each course you will receive a certificate indicating that you have passed the course. You can save or print off and/or mail or email the certificate to the appropriate approval authority.
- How long do I have access to a lesson once I pay for it?
Access to the course material will be provided for at least two years in accordance with the licensing agreement.
- What is the Logout Requirement?
If you exit the course by closing your browser window without using the 'Logout' feature you may not be able to re-access the course until the 20 minute time out period has expired. Please use the Logout button when leaving the course pages.
- How do I Print Course Pages?
To print sections of this course, the best results will be obtained by selecting the "Print this page" at the bottom of the page and then using the browser print command in the new window. If you use your main browser window's print button the left navigation will be included and contents of the page may be cut off or formatted incorrectly.
If you wish to print the slides associated with each section, you will have to open and print these one at a time. The Glossary should also be printed separately.
- E-Learning Courses / Programs - Refund Policy
See the E-Learning Courses/Programs - Refund Policy on the License Agreement.
Bringing Nutrition Screening to Seniors Course FAQ
- How long will it take to complete a lesson?
The Nutrition Screening of Seniors course has 2 Lessons. It is estimated that each lesson in the Nutrition Screening of Seniors course will take 6 to 8 hours. This time will vary depending on how much time you spend on the Activities. However, you can take as much time as you need, and you can break up your learning into several smaller sessions. You can always review the course material in order to prepare for the self-assessment.
- How do I view & print my Continuing Education Certificate?
Beside the "Course Tests - View Results Of" on your personal home page there is a link to "Print Certificate". Note that you need to have Adobe Acrobat Reader installed on your computer to view and print the Course certificate, the link to download Adobe Reader is at the top of this page.
- Do I write an exam and get a certificate for each Nutrition Screening of Seniors Lesson?
There is only one exam for the Nutrition Screening of Seniors course. The exam questions test content from both of the lessons. Once you have successfully completed the exam you will be able to print a certificate acknowledging your completion of course.
- What are the requirements to use the Activity Sheets?
This course has provided the Activity Sheets in 2 formats - Word© and PDF. Having these 2 formats available allows you
- as a learner, to complete and save the Activity Sheets electronically OR print them and complete offline
- as a community leader, to print Activity Sheets for use with community groups
To view the PDF documents you will need to have Adobe Acrobat Reader, a free download, installed on your computer. For further information see the download instructions in the Technical FAQ section.
Client Education Handouts FAQ
How do I purchase Client Education Handouts?
- Dietitians of Canada is no longer selling Client Education Handouts individually. Many of these updated resources are available through the Practice-based Evidence in Nutrition or PEN service. Please see http://www.dieteticsatwork.com/pen_order.asp for more information on the PEN service and subscription rates.
PEN FAQ
- Can I download, print and/or photocopy documents in PEN?
The licensing agreement that you accept as a subscriber to PEN does permit you to download or print single copies of PEN materials for your own personal non-commercial use, research or study. You may not otherwise copy, store in a retrieval system, transmit in any form by any means, rent, lend, sell, or modify any materials from the website except where, and as explicitly stated, on certain materials. There is provision within the PEN service to email certain education tools to clients. Maintaining a hard copy of PEN materials even for your personal reference is not recommended as PEN is updated regularly and static copies may become outdated quickly. Unless you visit PEN frequently to check out "What's New", you will not be aware that the copy of document that you've made is outdated. Documents that are accessed from another website through a PEN link are subject to the copyright terms outlined on that website.
- Can I copy and distribute materials found in PEN that are obtained by linking to another website?
Once you follow a link to another website outside of PEN, you must respect the copyright provisions stipulated on the host website. It is advisable that you seek permission to make and/or distribute copies of those resources, unless otherwise indicated on that website.
- Will the client/consumer handouts available through PEN eventually be translated in French?
As most of the scientific literature is published in English, key practice points, evidence statements, references, background information, practice guidance summaries and evidence summaries will be in English. It is our goal to provide equivalent French language client and professional resources to those published in English. Any DC resources included in PEN and currently available in French will continue to be available. New DC resources that are being developed specifically for PEN will be translated as budget permits, including the previous diet manual handouts. There will also be links to Canadian Health Network and Canadian government resources which are usually available in both official languages. We also have access to French client education tools and other languages via a partnership with the BC Ministry of Health Services Dial a Dietitian Program. They serve a multicultural population and any resources they have in any language which meet the evidence in PEN will be included as well. Finally, if authors recommend French websites and other types of resources based on their evaluation of they content, they will become part of PEN.
- Do I have to have a Macromedia Flash player installed to use PEN?
No. PEN itself does not use Flash. Only the PEN demo requires the flash player to be installed to be able to view the demo. You can still register for PEN if you do not have the flash player installed.
- Is there a way to connect to PEN more quickly without typing the URL into my browser?
Save time in connecting to PEN by establishing a fast link on your desktop – simply go to the PEN site at www.dieteticsatwork.com/pen. Highlight the URL or “Address” in your browser and drag it to your desktop. Whenever you want to access PEN simply click on the link from your desktop.
- How do I find out what’s new in PEN or what pathways are under development?
Once you have logged into PEN, look in the “What’s New?” or “Upcoming Knowledge Pathways” text box on the right-hand side of the page to see the list of new Knowledge Pathways. If you are not yet a subscriber to PEN use the following link to see the current collection and what’s coming up in PEN http://www.dieteticsatwork.com/pen/ViewPublicCurrentTopics.asp
- Does PEN replace the Manual of Clinical Dietetics or will DC be up-dating that resource?
PEN does replace the diet manual and it does much more. Many of the answers that one needs in dietetic practice cannot be found in a manual or text book – they are only found by reviewing and synthesizing the literature. PEN addresses the wide scope of dietetic practice – not just clinical questions but also those from population health, food service and professional development.
- I understand that the Client Handouts developed as tools for the Manual of Clinical Dietetics are now available exclusively through PEN. Where are the handouts located in PEN?
Client handouts can be accessed as a complete collection (PEN Client Handout Collection) under the knowledge pathways Counselling Strategies and Nutrition Education Print Resource Development (within the Practice Category of Professional Practice). They are also included individually within the relevant knowledge pathways - for example, one would find the handout Low Sodium (Salt) Eating under the Cardiovascular Disease - Hypertension Pathway or the Heart Healthy Eating handout under the Cardiovascular Disease- Hyperlipidemia Pathway. There are currently 27 PEN Client Handouts posted and another 9 under development. Just as with the PEN Client Handouts, all other tools and resources in PEN have been reviewed and evaluated against the most recent evidence. Tools and Resources within each knowledge pathway are accessed from the left hand navigation bar.
- How long do I have access to PEN after I subscribe?
Your access to PEN begins the day we receive and process payment and lasts for a period of 1 year. You can renew your subscription to PEN up to 60 days prior to the end of your current subscription.
- I have recently changed my email address and updated my profile on the Member's Only Website. I'm also a subscriber to Practice-based Evidence in Nutrition [PEN]. Do I also need to update my profile on that website as well?
Yes, the Members' Only website and the Dietetics at Work website (on which PEN resides) are two distinct databases. When your contact information changes you need to update your profile on each website. Otherwise you may miss important email broadcasts such as notification of subscription renewals for PEN.
PEN Group Order FAQ
- How do group orders work?
A group order gives a group of people the ability to register for PEN at a reduced rate. There are 2 different types of group orders: Site Licenses and Group Subscription. See PEN Group order page for details. One person will place the order on behalf of the group, and will pay for all the licenses required. This person is called the account administrator and has ultimate control over all the licenses purchased.
- How many people can be in a group order?
The minimum number of licenses purchased to qualify for a group discount is 5. For orders of 100 or more licenses, contact us for pricing.
- How do I know how much it will cost?
The price of a group rate is reached by calculating what the total would be if you were to purchase the licenses separately, then applying the appropriate group rate discount percent. See the PEN Group order page and use the pricing calculator for each option to calculate the price.
- What is the account administrator?
The account administrator is the person who places the group order. The account administrator is responsible for managing the licenses purchased on behalf of the individual or organization which paid for the licenses. For "Group Subscription" orders, the account administrator will assign licenses to others once payment for the licenses has been processed. The account administrator is automatically assigned 1 of the licenses.
- What is the administrator pass code?
The administrator password is a password the administrator will use to login to Dietetics@Work and manage the licenses purchased. During the registration process, you will be asked for an administrator password. Enter any password you like.
- Why do I need an administrator pass code?
Requiring an administrator password ensure that only you will be able to login and edit the licenses purchased
- How do members of the group get access to PEN through the group order?
This depends on the type of group order purchased:
For "Group Subscription" group orders, the account administrator will be able to assign licenses to others once the payment for the order has been processed. The account administrator will do this by using the username and administrator password assigned to them to log in to the Dietetics@Work group administration area. Once there, choose the option to assign licenses. To assign a license, administrators will need the first name, last name and email address of the person they which to assign the licenses to. After entering this information, Dietetics@Work will automatically email the person and inform them that they have been assigned a license and can access PEN.
For "Site License" group orders, the account administrator will have to distribute the web address of PEN (http://www.dieteticsatwork.com/pen) to all those who will require access to PEN. Users will be automatically logged into PEN when visiting this page (assuming payment for the site license has been received and processed)
- For the "Group Subscription" option, can I reassign the license if someone leaves?
Yes. Administrators have the ability to reassign a license to someone else. The only provision is all licenses purchased for members of Dietitians of Canada, can only be reassigned to other members. They can not be reassigned to non members.
- How do I register for PEN using a PO number?
To use a PO number to purchase PEN, complete a group order and select “cheque” as the method of payment. When you receive the confirmation email, respond to it requesting an invoice for your order. We will prepare an invoice which you can use with your PO number to submit payment.
- Is there a limit to the number of IP addresses or ranges I can enter for the site license option?
Yes. There is a maximum of 150 IP addresses/ranges you can enter.
- I access PEN through a site license at work. Is there any way to access PEN from home?
There are 2 options which you can use to access PEN from home: 1. Purchase a separate license for PEN for yourself or 2. Use Virtual Private Network (VPN) software to access your employer’s network from home. Speak to your facility’s Information Technology group to find out if your employer supports VPN access and to set this up.
- Can members of the group access PEN from home or another location?
This depends on the group option purchased. Both are covered below:
- For groups who access PEN through a site license, group members can only access PEN from a computer within the institution’s network, depending on the IP addresses entered in the group’s profile. For those who which to access PEN from outside the institution’s network, third party software applications can be used such as EZproxy. However, we can not guarantee that it will work for all groups and can not provide any technical support or troubleshooting assistance should you decided to use it.
- For groups who access PEN through the group subscription option, each member of the group is assigned a unique username and password. Group members can use their username and password to access PEN from any computer connected to the internet.
- How do I give others access to PEN?
This depends on the group option purchased. Both are covered below:
- For groups who access PEN through a site license, group members will automatically be granted access to PEN once the institution’s IP addresses are entered under the group’s profile.
- For groups who access PEN through the group subscription option, the account administrator must assign the licenses to the group members. This is done by selecting the “manage licenses” option once the administrator logs into Dietetics@Work. When the administrator assigns a license to a group member, PEN automatically emails the group member with their username, password and login instructions.
- My technical support staff wants to know more about how the site licenses works using IP addresses. What can I tell them?
When accessing PEN using a site license, the public IP address is always used. This means that if the computer you are using to access PEN is behind a firewall using nat/masquerading or a proxy server, the external interface on the nat/masquerading/proxy server is what represents the source of where you are connecting from. This IP address is what is verified, not the private IP address/range. If you have multiple public (external) IP addresses that will be used to connect to PEN, then each of them (the addresses provided by your ISP) will have to be entered into PEN. The IP addresses/ranges entered is not related to the number of computers that can connect to PEN. It is merely a way to verify that your organization is allowed to access PEN regardless of the number of licenses purchased or the number of computers that will be accessing PEN.
If you are using DHCP assigned to you by your ISP to access PEN, you will have to update your PEN account each time your IP address changes. As a result, we do not recommend that you purchase a site license if you do not have a static IP address.
- I’m a PEN administrator. Where do I go to assign licenses to PEN?
In order to assign licenses to PEN to others, you must visit www.dieteticsatwork.com and use the login button there. Once you login, you will be presented with a list of option specific to PEN group administrators.
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